Suggestion:
I have attended Texas Woman's University for three years and my absolute favorite place to study is the library specifically the Third Floor. However,since I have arrived back to school for Fall 2014 this has not been the quietest floor. Previous semesters I could depend on this place to be a quiet, work- oriented study-friendly place but that is no longer.I suggest that the staff ensure that the study rooms are being used for studying and not socializing. Not every room will have multiple occupants and this may the only time we have quiet time we are able to have. Please make sure that the "Sssssssh....quiet" part is being enforced. I spend m 4-6 hours a day in the library and I am here on the weekends as well and I try not to disturb anyone during their study concentration and I deserve like wise. The library security guy enforced this rule and I appreciated his effort to make sure the noise level was controlled on the third floor.I just would like to a quiet place to study again.
Response:
Thank you for taking the time to let me know the library is your favorite place to study and alerting library staff to the problems you are having finding a quiet study space. We recognize that as more students use the library, the noise level grows. We are addressing the problem with short and longer term solutions. Currently I am working with DPS to double the security personnel so that we will have security guards in the building to help staff manage the noise levels more hours during the week. I spoke to the University design staff person this week about the addition of acoustical baffles to reduce noise levels.
I am sorry for any inconvenience you have experienced and if your work is being disrupted by noise, please ask the employee at the information desk for assistance.
Sincerely,
Sherilyn Bird
Dean of Libraries
940-898-3770
940-898-3764 Fax
Sbird1@twu.edu
Tuesday, June 24, 2014
Suggestion:
Hello, I think it would be helpful if the library had some sort of baskets or small carts available for students to use if they have bigger selections they are making, or if they have trouble carrying even the smaller ones. I know I had a little bit of trouble carrying some of the microfilms I have been looking at. Because the microfilms are on a different floor from the machine, I have to grab a whole sittings worth in one trip. It's not heavy, just difficult to carry. Have a basket that I could carry them in would be very helpful. If this service is already available to students, then it simply is not well publicized. Thank you for your time.
Response:
Thank you for your suggestion that the Library provide baskets or small carts for students to use when transporting several items within the building. We do have small carts available (dark blue in color) for this at the ends of the stacks, but I realize that they are often missing from where you need them to be. We are happy to look into this idea and see if we can find a better solution.
I appreciate your suggestion and thank you for working with us to make the Library a better place for our students.
Sincerely,
Kris Reed
Assistant Dean of Libraries
Texas Woman’s University
Blagg-Huey Library
PO Box 425528
Denton, TX 76204-5528
Hello, I think it would be helpful if the library had some sort of baskets or small carts available for students to use if they have bigger selections they are making, or if they have trouble carrying even the smaller ones. I know I had a little bit of trouble carrying some of the microfilms I have been looking at. Because the microfilms are on a different floor from the machine, I have to grab a whole sittings worth in one trip. It's not heavy, just difficult to carry. Have a basket that I could carry them in would be very helpful. If this service is already available to students, then it simply is not well publicized. Thank you for your time.
Response:
Thank you for your suggestion that the Library provide baskets or small carts for students to use when transporting several items within the building. We do have small carts available (dark blue in color) for this at the ends of the stacks, but I realize that they are often missing from where you need them to be. We are happy to look into this idea and see if we can find a better solution.
I appreciate your suggestion and thank you for working with us to make the Library a better place for our students.
Sincerely,
Kris Reed
Assistant Dean of Libraries
Texas Woman’s University
Blagg-Huey Library
PO Box 425528
Denton, TX 76204-5528
Thursday, May 8, 2014
Suggestion:
Hello, It would be wonderful if the microfilm machine could be fixed promptly. I need it for an important project for my job at the TWU Office of Alumni Relations and without it, our progress is being set behind. It is very important that we get back on track as soon as possible. Thank You
Response:
The machine in question was repaired this past Monday. Sorry for any inconvenience.
Thank you,
Mickey Dudley Russell Library Administration
Hello, It would be wonderful if the microfilm machine could be fixed promptly. I need it for an important project for my job at the TWU Office of Alumni Relations and without it, our progress is being set behind. It is very important that we get back on track as soon as possible. Thank You
Response:
The machine in question was repaired this past Monday. Sorry for any inconvenience.
Thank you,
Mickey Dudley Russell Library Administration
Tuesday, May 6, 2014
Suggestion:
Here's a suggestion: when hours are posted, it is best to follow the hours you've set for your own department. Had I known that Sunday, May 4, 7 am to 2 am is merely a suggestion or a wish list I would not have been here well before noon, which apparently is the time the library actually opens on May 4.
Response: We are very sorry for any inconvenience you had to deal with. This happened to be a glitch that occurred in the automatic calendar. We thought we caught it early but in your case not. It has been corrected and will not happen again. Again, we apologize for the aggravation you were caused.
Mickey Dudley Russell
Library Administration
Here's a suggestion: when hours are posted, it is best to follow the hours you've set for your own department. Had I known that Sunday, May 4, 7 am to 2 am is merely a suggestion or a wish list I would not have been here well before noon, which apparently is the time the library actually opens on May 4.
Response: We are very sorry for any inconvenience you had to deal with. This happened to be a glitch that occurred in the automatic calendar. We thought we caught it early but in your case not. It has been corrected and will not happen again. Again, we apologize for the aggravation you were caused.
Mickey Dudley Russell
Library Administration
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