Suggestion:
My purpose in coming to the library is for silence and study time. However, finding silence when I come here is impossible. The third floor quiet side is great ideally, but realistically, it is a joke. People are always on their cell phones or even have group study sessions. I have never been able to go to the quiet side without being interrupted by someone conducting a phone call. I would suggest finding a way to enforce that there is no talking, texting, or group study sessions on that side- there's 2.5 other floors for that! Also, if cards or notes could be put up in the rooms saying "these are by no means sound proof rooms- don't talk on your phone" that would be awesome as well. I have sat at many desks outside those rooms just to listen to people's conversations who think that they cannot be heard because they are in a room. I have even gone down and gotten a librarian before for assistance in this matter but it was a huge hassle going three floors down and it was in the middle of an online final. She also acted very uncomfortable having to tell a lady to not talk on her phone. Please help TWU Library! I love this place, but can't find silence. Thanks for having a suggestion box.

Response:
First, let me apologize for any inconvenience you were caused.

I think most of our problem with noise was due to the closure of MCL. We had record gate count for nearly two weeks. Students were sent here for classes and for computers. As you know we check out laptops to students and that was another reason they were sent to us.

We do have signs on the tables and in study rooms asking people not to use their phones in the quiet area of the Library. However, these signs may have disappeared. We will make sure all study rooms on the 3rd floor have new signs to replace any missing ones.

Do not hesitate to talk to a Librarian to ask for help when there is excessive noise. Also, may I suggest using one of the study rooms here on the 2nd floor. They are usually extra quiet and you can reserve one at the Circulation Desk.

Again, I apologize.

Mickey Dudley Russell