Suggestion:
- I think it would be helpful if the denton library extended their hours, as well as during finals. If you conducted a survey to all students I think you will find a need. Especially, with graduate students that have night courses. I do not know what you use to monitor the library use but many graduate students decide not to come to the library because you close so early and by the time they got started with their work it would be time to leave/the library closes.
Response:
My reply: We would love nothing more than to be able to accommodate your needs for extended hours. This has been a suggestion presented to us many times. As you may already know we are open on Sunday’s from 2:OO PM – 12 Midnight.
Monday through Thursday 7:30 AM – 12 Midnight and Saturdays 9 AM – 6:00 PM. Due to budget constraints we cannot keep the building open longer than the hours I have given you. We would like to, but it would require adding additional staff and at this time we cannot add staff.
Thank you for taking the time to notify us. We appreciate it.
Mickey Dudley Russell
Library Administration
940 898 3746
Tuesday, December 13, 2011
Suggestion:
- It would be really awesome, if an announcement could be made like right now for people on the 3rd floor to be quiet. Right now, please.
Response:
Your message concerning last night’s people talking on the 3rd floor just reached me this morning. I am in hopes you are talking about the students participating in the Coffee Breaks that are offered to all students studying in the library for finals. This would be the only time there would be loud talking taking place on the 3rd floor. We will be having coffee breaks at night in the Library thru Thursday night.
If by chance this was not the case, please notify a full time staff employee at the reference desk and they will be happy to take care of the matter. Also, there are many study rooms that can be reserved online for your convenience and those on the southeast side of the building are very quiet.
Thank you,
Mickey Dudley Russell
Library Administration
940 898 3746
- It would be really awesome, if an announcement could be made like right now for people on the 3rd floor to be quiet. Right now, please.
Response:
Your message concerning last night’s people talking on the 3rd floor just reached me this morning. I am in hopes you are talking about the students participating in the Coffee Breaks that are offered to all students studying in the library for finals. This would be the only time there would be loud talking taking place on the 3rd floor. We will be having coffee breaks at night in the Library thru Thursday night.
If by chance this was not the case, please notify a full time staff employee at the reference desk and they will be happy to take care of the matter. Also, there are many study rooms that can be reserved online for your convenience and those on the southeast side of the building are very quiet.
Thank you,
Mickey Dudley Russell
Library Administration
940 898 3746
Thursday, November 17, 2011
Suggestion:
Although I understand that it is difficult to do, when I try to study (i am a commuter) there is almost always a group of people talking loudly on the 2nd and 3rd floor. It would be nice if there were a better way to enforce the "no group study" and quiet policy.
Response:
We are sorry for any inconvenience you may have experienced. We do have quiet areas located on the 3rd floor. There are signs posted as to where these areas are located. If you happen to be in a quiet area and a group of people are being loud, you can go the Information Desk and let one of the librarians know you are having problems and the librarian will ask the group to move to another space. If you like you can reserve a study room and this can be done online. Please be informed we are adding additional study areas in the very near future. By adding the additional study rooms we are in hopes this will help with the quiet areas.
Thank you for contacting us.
Mickey Dudley Russell
Library Administration
940 898 3746
Although I understand that it is difficult to do, when I try to study (i am a commuter) there is almost always a group of people talking loudly on the 2nd and 3rd floor. It would be nice if there were a better way to enforce the "no group study" and quiet policy.
Response:
We are sorry for any inconvenience you may have experienced. We do have quiet areas located on the 3rd floor. There are signs posted as to where these areas are located. If you happen to be in a quiet area and a group of people are being loud, you can go the Information Desk and let one of the librarians know you are having problems and the librarian will ask the group to move to another space. If you like you can reserve a study room and this can be done online. Please be informed we are adding additional study areas in the very near future. By adding the additional study rooms we are in hopes this will help with the quiet areas.
Thank you for contacting us.
Mickey Dudley Russell
Library Administration
940 898 3746
Thursday, October 20, 2011
Suggestion:
The noise from the construction in the library is horrible. How are students supposed to study? Where else on campus can we go if we cannot depend on a quiet library? I understand that the construction needs to be done, but they should do over nights when the library is closed. We have tried to find a quiet place on every floor.
Response:
Thank you for taking time to speak to us about the construction noise. If you do not already know, the library has flooded on numerous occasions throughout the years. This construction is to correct the flooding problem. Unfortunately the work that is being done to water protect the building cannot be done during night time hours. The construction taking place has to be done in the most optimum light due to the precise cutting of the bricks and the foundation of the building, plus not digging or cutting into steam, electrical, and data wiring that is buried beneath our building. Another reason for construction to be done during the day is to not cut or dig into water pipes that supply the campus.
Each day construction stops around 3:30 – 4:00 PM and we are open until midnight Sunday through Thursday. We are opened on Fridays until 10:00 PM and on Saturday until 6:00 PM. Hopefully this bit of information will be helpful to you.
On a brighter note, the construction is ahead of schedule and therefore could be finished within a few weeks rather than a few months.
We are sorry for any inconveniences you have experienced.
Mickey Dudley Russell
Library Administrative Office
940 898 3746
The noise from the construction in the library is horrible. How are students supposed to study? Where else on campus can we go if we cannot depend on a quiet library? I understand that the construction needs to be done, but they should do over nights when the library is closed. We have tried to find a quiet place on every floor.
Response:
Thank you for taking time to speak to us about the construction noise. If you do not already know, the library has flooded on numerous occasions throughout the years. This construction is to correct the flooding problem. Unfortunately the work that is being done to water protect the building cannot be done during night time hours. The construction taking place has to be done in the most optimum light due to the precise cutting of the bricks and the foundation of the building, plus not digging or cutting into steam, electrical, and data wiring that is buried beneath our building. Another reason for construction to be done during the day is to not cut or dig into water pipes that supply the campus.
Each day construction stops around 3:30 – 4:00 PM and we are open until midnight Sunday through Thursday. We are opened on Fridays until 10:00 PM and on Saturday until 6:00 PM. Hopefully this bit of information will be helpful to you.
On a brighter note, the construction is ahead of schedule and therefore could be finished within a few weeks rather than a few months.
We are sorry for any inconveniences you have experienced.
Mickey Dudley Russell
Library Administrative Office
940 898 3746
Thursday, October 13, 2011
Suggestion or comment:
On Friday October 7, 2011 at 5 P.M. I went down to the Children's Collection to check out books. Obviously I figured this part of the library would remain open until 6:00 P.M. as stated on the TWU website and as I have been told in the front desk on the first floor. However, 15 minutes before 6:00 PM, as I searched for books in the back of the Collection area, I was surprised to find myself in pitch black when the lights were turned off with no warning. Not only did I have to stop looking for books, I had to find my way out of the place nearly tripping over things in my way and smacking into book carts. As I left I saw the person in the office packing up and leaving, STILL 15 minutes until the "supposed" closing time. I didn't even get as much as a "have a good evening" after being left in the dark in the back of the Children's collection. Needless to say I am very upset and while I would hate to call this sexual discrimination, I will leave that up for you to decide. If I encounter this situation again I promise I will not be writing a complaint, but filing something else.
Response:
I am very sorry you had an unpleasant experience at the TWU library. You are correct that the Children’s Collection is scheduled to close at 6pm on Fridays. When this collection is closed, patrons may request services such as book retrieval and research support from the 1st floor Reference and Circulation Desks.
It is my understanding that the student assistant working at the Children’s Collection desk on Friday evening thought everyone was already out of the collection when she turned the lights off. She simply did see you or hear you call out to her. Preparations for closing do start a few minutes before 6pm, but we have made a change in the closing process and the lights will not be turned off until a staff member actually walks through the stacks area. There was an unusually large number of carts spread throughout the collection on Friday due to a book shifting project to make shelf space for new books. These carts have been removed.
Connie
Connie Maxwell
TWU Libraries
cmaxwell@twu.edu
On Friday October 7, 2011 at 5 P.M. I went down to the Children's Collection to check out books. Obviously I figured this part of the library would remain open until 6:00 P.M. as stated on the TWU website and as I have been told in the front desk on the first floor. However, 15 minutes before 6:00 PM, as I searched for books in the back of the Collection area, I was surprised to find myself in pitch black when the lights were turned off with no warning. Not only did I have to stop looking for books, I had to find my way out of the place nearly tripping over things in my way and smacking into book carts. As I left I saw the person in the office packing up and leaving, STILL 15 minutes until the "supposed" closing time. I didn't even get as much as a "have a good evening" after being left in the dark in the back of the Children's collection. Needless to say I am very upset and while I would hate to call this sexual discrimination, I will leave that up for you to decide. If I encounter this situation again I promise I will not be writing a complaint, but filing something else.
Response:
I am very sorry you had an unpleasant experience at the TWU library. You are correct that the Children’s Collection is scheduled to close at 6pm on Fridays. When this collection is closed, patrons may request services such as book retrieval and research support from the 1st floor Reference and Circulation Desks.
It is my understanding that the student assistant working at the Children’s Collection desk on Friday evening thought everyone was already out of the collection when she turned the lights off. She simply did see you or hear you call out to her. Preparations for closing do start a few minutes before 6pm, but we have made a change in the closing process and the lights will not be turned off until a staff member actually walks through the stacks area. There was an unusually large number of carts spread throughout the collection on Friday due to a book shifting project to make shelf space for new books. These carts have been removed.
Connie
Connie Maxwell
TWU Libraries
cmaxwell@twu.edu
Wednesday, August 10, 2011
Suggestion:
I am deeply disappointed to come to the library today, during the final week of the summer session, and be met by a team buffing the floors. Could that not have waited a week? As far up as the 2nd floor the buffing and vacvuuming can be heard clearly. Anyone in need of the computers or a quite place to study was certainly at disadvantage today. I am a distance ed student in the EMBA program and took off work to utilize the quiteness of the library and hardwired internet to study and complete an online exam today. With the floors being cleaned as they are I am now having to find another location, most likely the city library.
Response:
Thank you for taking the time to let us hear from you.
We are sorry for any inconvenience we may have caused you. We are working as quickly as possible in the time frame we have to finish the job.
We do have quiet areas that are available and study rooms with doors that are almost sound proof. You can make reservations for these rooms online through our Library Homepage.
Thank you again for contacting us.
Mickey Dudley Russell
Library Administration
940 898 3746
I am deeply disappointed to come to the library today, during the final week of the summer session, and be met by a team buffing the floors. Could that not have waited a week? As far up as the 2nd floor the buffing and vacvuuming can be heard clearly. Anyone in need of the computers or a quite place to study was certainly at disadvantage today. I am a distance ed student in the EMBA program and took off work to utilize the quiteness of the library and hardwired internet to study and complete an online exam today. With the floors being cleaned as they are I am now having to find another location, most likely the city library.
Response:
Thank you for taking the time to let us hear from you.
We are sorry for any inconvenience we may have caused you. We are working as quickly as possible in the time frame we have to finish the job.
We do have quiet areas that are available and study rooms with doors that are almost sound proof. You can make reservations for these rooms online through our Library Homepage.
Thank you again for contacting us.
Mickey Dudley Russell
Library Administration
940 898 3746
Thursday, August 4, 2011
Suggestion:
Is there a floor plan of the library online?
Response:
Thank you for taking the time to let us know we need a floor plan. We are in the process of modifying our WebPages and a floor plan of the library is to be added. In the meantime you can go to our home page and click on the link Denton Library Location Finder. This page lists the various locations where library materials are located.
http://www.twu.edu/library/location-finder.asp
Once we are modifications are made to our WebPages, we would really appreciate any feedback you can give us.
Thank you for your concerns,
Mickey Dudley Russell
Library Administration
Is there a floor plan of the library online?
Response:
Thank you for taking the time to let us know we need a floor plan. We are in the process of modifying our WebPages and a floor plan of the library is to be added. In the meantime you can go to our home page and click on the link Denton Library Location Finder. This page lists the various locations where library materials are located.
http://www.twu.edu/library/location-finder.asp
Once we are modifications are made to our WebPages, we would really appreciate any feedback you can give us.
Thank you for your concerns,
Mickey Dudley Russell
Library Administration
Thursday, July 28, 2011
Suggestion:
It would be nice if the library staff would feel assertive, and have enough clearly-posted library policy backing them up, to get patrons to be quieter while in the library. I had a very intense, and important assignment due a couple of weeks ago. I went in on a Monday evening from 5-10pm. I was horrifed by the number of people chatting away on their cell phones. There was also a man who was standing up by the computer carols saying, "are you serious?!" loudly, OVER AND OVER, until I finally had to go upstairs. My experience on the second level was not much different. The staff in the reference area (the area across from circulation) sat and chatted while all of this was occuring. The staff was almost as loud, if not louder than the patrons. Four people were behind the desk talking, while patrons chatted on their cell phones and stood, exclaiming, "are you serious?!" loudly. What is up with that? So this week, when I had a lot of work to do, I said, "well, I sure can't go to the library to get anything done." So I did not, and probably will not. Now, I know that I could have brought ear plugs, and I did forget them. But, it is a reasonable assumption that people should be quiet in a library. At the least, they should not be talking on their cell phones. Assertiveness training for the staff!! Policies that are backed up by staff regarding cell phone use and noise! Patrons shouldn't have to complain about other patrons being noisy. The staff should pro-actively handle the situation before other patrons have to be disturbed by an offender. I pay a library fee every semester. I feel like I deserve a refund, since the library has become an impossible place to focus on my school work. Oh...and the dolls are super creepy ;) But of course, I am just teasing about the last part. Thank you for anything that you do to improve this matter.
Response:
Thank you for your recent suggestion concerning quiet areas or the lack of quiet to study in the Library. Please go to our Library Web Page it will guide you to this link where our site talks about quiet areas: http://www.twu.edu/library/room-policy.asp.
We have quiet areas located on the 3rd floor plus silent areas located on the 3rd floor as well. You can also make study room reservations. We have study rooms located on the 2nd floor and the 3rd floor. Room reservations can be made online for your convenience.
We are very sorry for any inconvenience that you may have been caused.
If I can provide you with additional information, please let me know.
Mickey Dudley Russell
Library Administrative Office
940 898 3746
It would be nice if the library staff would feel assertive, and have enough clearly-posted library policy backing them up, to get patrons to be quieter while in the library. I had a very intense, and important assignment due a couple of weeks ago. I went in on a Monday evening from 5-10pm. I was horrifed by the number of people chatting away on their cell phones. There was also a man who was standing up by the computer carols saying, "are you serious?!" loudly, OVER AND OVER, until I finally had to go upstairs. My experience on the second level was not much different. The staff in the reference area (the area across from circulation) sat and chatted while all of this was occuring. The staff was almost as loud, if not louder than the patrons. Four people were behind the desk talking, while patrons chatted on their cell phones and stood, exclaiming, "are you serious?!" loudly. What is up with that? So this week, when I had a lot of work to do, I said, "well, I sure can't go to the library to get anything done." So I did not, and probably will not. Now, I know that I could have brought ear plugs, and I did forget them. But, it is a reasonable assumption that people should be quiet in a library. At the least, they should not be talking on their cell phones. Assertiveness training for the staff!! Policies that are backed up by staff regarding cell phone use and noise! Patrons shouldn't have to complain about other patrons being noisy. The staff should pro-actively handle the situation before other patrons have to be disturbed by an offender. I pay a library fee every semester. I feel like I deserve a refund, since the library has become an impossible place to focus on my school work. Oh...and the dolls are super creepy ;) But of course, I am just teasing about the last part. Thank you for anything that you do to improve this matter.
Response:
Thank you for your recent suggestion concerning quiet areas or the lack of quiet to study in the Library. Please go to our Library Web Page it will guide you to this link where our site talks about quiet areas: http://www.twu.edu/library/room-policy.asp.
We have quiet areas located on the 3rd floor plus silent areas located on the 3rd floor as well. You can also make study room reservations. We have study rooms located on the 2nd floor and the 3rd floor. Room reservations can be made online for your convenience.
We are very sorry for any inconvenience that you may have been caused.
If I can provide you with additional information, please let me know.
Mickey Dudley Russell
Library Administrative Office
940 898 3746
Tuesday, July 26, 2011
Suggestion:
Where did the Catalog go? I'm so lost.
Response:
The TWU Libraries website is currently undergoing a major renovation – links have been added, removed, replaced, and regrouped. Unfortunately we are not done yet, although our target date for completion is the start of the Fall semester. While taking a closer look at our webpages, we decided to try some new ways to make the website more functional, organized, and user-friendly. If you ever have difficulty finding something, feel free to contact us at reference@twu.edu or 940-898-3701. We apologize for the inconvenience this has caused.
Kris Reed
Assistant Director,
Collection Development &
Technical Services
Where did the Catalog go? I'm so lost.
Response:
The TWU Libraries website is currently undergoing a major renovation – links have been added, removed, replaced, and regrouped. Unfortunately we are not done yet, although our target date for completion is the start of the Fall semester. While taking a closer look at our webpages, we decided to try some new ways to make the website more functional, organized, and user-friendly. If you ever have difficulty finding something, feel free to contact us at reference@twu.edu or 940-898-3701. We apologize for the inconvenience this has caused.
Kris Reed
Assistant Director,
Collection Development &
Technical Services
Thursday, July 14, 2011
Suggestion:
Hi, I would like to know if it will be possible to get Vilen Vardanyan's "Panorama of Psychology" for the library.Thanks :)
Response:
Thank you for bringing this title (Vilen Vardanyan's "Panorama of Psychology") to our attention. It appears to be something that fits nicely into our collection so I will order it for the Libraries. I appreciate your suggestion.
Kris Reed
Hi, I would like to know if it will be possible to get Vilen Vardanyan's "Panorama of Psychology" for the library.Thanks :)
Response:
Thank you for bringing this title (Vilen Vardanyan's "Panorama of Psychology") to our attention. It appears to be something that fits nicely into our collection so I will order it for the Libraries. I appreciate your suggestion.
Kris Reed
Suggestion:
Central Search, a search engine created for simultaneous searching of multiple TWU Library databases and the TWU Library Catalog http://www.twu.edu/library/welcome-to-library.asp Where is Central Search?
Response:
Central Search has not been available since the summer 2009 cancellation. Please contact the Reference Department at reference@twu.edu for further assistance.
Brandy Klug
Electronic Resources Librarian
Central Search, a search engine created for simultaneous searching of multiple TWU Library databases and the TWU Library Catalog http://www.twu.edu/library/welcome-to-library.asp Where is Central Search?
Response:
Central Search has not been available since the summer 2009 cancellation. Please contact the Reference Department at reference@twu.edu for further assistance.
Brandy Klug
Electronic Resources Librarian
Tuesday, March 15, 2011
Suggestion:
Can anyone help me give money to support Japan? I'm so unhappy by what took place in Japan with the earthquake plus tsunami and I actually want to assist them through donation. Does any individual find out an online site or anything where you can donate to assist Japan?
Response:
Donations can be made to the American Red Cross at anytime by calling 1-800-REDCROSS, 1-800-257-7575 (Spanish) or by visiting www.redcross.org.
Mickey Dudley Russell
Library Administrative Office
Can anyone help me give money to support Japan? I'm so unhappy by what took place in Japan with the earthquake plus tsunami and I actually want to assist them through donation. Does any individual find out an online site or anything where you can donate to assist Japan?
Response:
Donations can be made to the American Red Cross at anytime by calling 1-800-REDCROSS, 1-800-257-7575 (Spanish) or by visiting www.redcross.org.
Mickey Dudley Russell
Library Administrative Office
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