Tuesday, June 24, 2014

Suggestion:
Hello, I think it would be helpful if the library had some sort of baskets or small carts available for students to use if they have bigger selections they are making, or if they have trouble carrying even the smaller ones. I know I had a little bit of trouble carrying some of the microfilms I have been looking at. Because the microfilms are on a different floor from the machine, I have to grab a whole sittings worth in one trip. It's not heavy, just difficult to carry. Have a basket that I could carry them in would be very helpful. If this service is already available to students, then it simply is not well publicized. Thank you for your time.

Response:

Thank you for your suggestion that the Library provide baskets or small carts for students to use when transporting several items within the building. We do have small carts available (dark blue in color) for this at the ends of the stacks, but I realize that they are often missing from where you need them to be. We are happy to look into this idea and see if we can find a better solution.

I appreciate your suggestion and thank you for working with us to make the Library a better place for our students.

Sincerely,
Kris Reed
Assistant Dean of Libraries
Texas Woman’s University
Blagg-Huey Library
PO Box 425528
Denton, TX 76204-5528

Thursday, May 8, 2014

Suggestion:

Hello, It would be wonderful if the microfilm machine could be fixed promptly. I need it for an important project for my job at the TWU Office of Alumni Relations and without it, our progress is being set behind. It is very important that we get back on track as soon as possible. Thank You

Response:

The machine in question was repaired this past Monday. Sorry for any inconvenience.

Thank you,

Mickey Dudley Russell Library Administration

Tuesday, May 6, 2014

Suggestion:
Here's a suggestion: when hours are posted, it is best to follow the hours you've set for your own department. Had I known that Sunday, May 4, 7 am to 2 am is merely a suggestion or a wish list I would not have been here well before noon, which apparently is the time the library actually opens on May 4.

Response: We are very sorry for any inconvenience you had to deal with. This happened to be a glitch that occurred in the automatic calendar. We thought we caught it early but in your case not. It has been corrected and will not happen again. Again, we apologize for the aggravation you were caused.

Mickey Dudley Russell
Library Administration

Monday, April 21, 2014

Suggestion:
I love the library! Please make it so people who bring their own laptops can print to the printers wirelessly.

Response:

The Library works closely with the Texas Woman’s University Technology department to make sure we stay in line with technology directions. Currently the campus doesn’t provide for this type of printing, but we are exploring options as to how this could work.

As you know printing at TWU is free, and we have explored some options for personal device printing. Currently there are so many different devices that are brought to campus it makes it difficult to find the right solution that our library technology staff can support and maintain.

We will continue to explore options and hopefully find the right solution to support this in the future.

David Schuster
Texas Woman's University
Director of Library Information Technology & Technical Support
Phone: 940-898-3909
dschuster@twu.edu