Tuesday, April 15, 2014

Suggestion or Comment:
Library fines should be able to be paid online.

Response:

Thank you for submitting your suggestion to the TWU Libraries. Paying fines online is something that we are looking into. Our former library system made it difficult to implement this service, although it is something we have wanted to do for a long time. I realize that the convenience of paying online is important to our students.

I appreciate your suggestion.

Sincerely,

Kris Reed
Assistant Dean of Libraries
Texas Woman’s University
Blagg-Huey Library
PO Box 425528
Denton, TX 76204-5528


940.898-3767
kreed2@twu.edu

Wednesday, April 2, 2014

Suggestion:
- I appreciate the library and that it is very serving to TWU students, however it is extremely cold in the library! While this may not seem like a big deal it's an uncomfortable feeling to be so cold when I'm here (it kind of makes me not want to come a little-I mean I will come but it's just uncomfortable). Thank you for the suggestion box!

Response:

Thank you for taking time to send us your suggestion. You are letting us know the Library is extremely cold. I have turned your written suggestion over to our TWU Power Plant. The Power Plant takes care of the air and heat flow for the entire campus. Since our building is a unique structure with the rotunda in the middle of the building, it causes all the air from the opening and shutting of the front doors of the library to enter the building and be pulled to the rotunda and once it hits this area the air is distributed to all the floors above as well as the 1st floor. Also, we have increased the heat in the building by a few degrees. We hope by doing this it will help the situation until the Power Plant can find a better solution to our problem.

Again, thank you for taking time to let us hear from you.

Mickey Dudley Russell
Library Administration
940 898 3746
Suggestion:
Turn the vending machine room into a coffee shop?

Response:
Thank you for your suggestion. We looked into doing this two years ago. The area is not plumbed for food service due to water not being available in this area. However, we do offer coffee breaks during finals in Library 101 Joyce Thompson Lecture Hall and we will explore food service again this upcoming year.

Mickey Dudley Russell
Library Administrative Manger

Friday, March 21, 2014

Suggestion/Comment:


Over spring break I took a day off of work to come to the library to get some much needed research done. Or let me rephrase that, I TRIED to get some research done. I came in Friday morning at around 9:30 and went to the reference section where the books about literature are. There were three library staff members apparently having some ad hoc meeting outside some of those offices. They were very very loud and did not seem to care at all that they work in a Library. After about twenty minutes I gave up and went back home. I realize that I came in on spring break. But I took a day off work to come to the library and try to get research done. Does anyone that works in this library care that there are employees that are being very loud, rude and just obnoxious? Isn't there some policy in this library about telling someone that works in the library to realize that they are being too loud? I wonder if these staff members were to come to my workplace and found me and my coworkers engaged in this type of behavior would they consider us rude. Can this stop? Or am I expecting too much for me to be able to come to the library and get some of my research work done? I know that I can't expect church mouse noise levels, but this conversation was way too loud, way too rude, and went on far too long.

Response:

Thank you for letting me know the frustration and inconvenience you were caused during spring break when you took the day off to study in Blagg-Huey Library. I regret it was too noisy for you to get your research accomplished and I will alert staff to the noise problem with the expectation that it will not happen again.

I appreciate that you would rather not complain in person; however, if you should encounter a problem in the future I hope you will let me know. Our solutions to combat noise depend on the circumstances but in all cases I appreciate the opportunity to ensure you have a positive experience.

Sincerely,

Sherilyn Bird Dean of Libraries