Suggestion:
It would be nice if the library staff would feel assertive, and have enough clearly-posted library policy backing them up, to get patrons to be quieter while in the library. I had a very intense, and important assignment due a couple of weeks ago. I went in on a Monday evening from 5-10pm. I was horrifed by the number of people chatting away on their cell phones. There was also a man who was standing up by the computer carols saying, "are you serious?!" loudly, OVER AND OVER, until I finally had to go upstairs. My experience on the second level was not much different. The staff in the reference area (the area across from circulation) sat and chatted while all of this was occuring. The staff was almost as loud, if not louder than the patrons. Four people were behind the desk talking, while patrons chatted on their cell phones and stood, exclaiming, "are you serious?!" loudly. What is up with that? So this week, when I had a lot of work to do, I said, "well, I sure can't go to the library to get anything done." So I did not, and probably will not. Now, I know that I could have brought ear plugs, and I did forget them. But, it is a reasonable assumption that people should be quiet in a library. At the least, they should not be talking on their cell phones. Assertiveness training for the staff!! Policies that are backed up by staff regarding cell phone use and noise! Patrons shouldn't have to complain about other patrons being noisy. The staff should pro-actively handle the situation before other patrons have to be disturbed by an offender. I pay a library fee every semester. I feel like I deserve a refund, since the library has become an impossible place to focus on my school work. Oh...and the dolls are super creepy ;) But of course, I am just teasing about the last part. Thank you for anything that you do to improve this matter.
Response:
Thank you for your recent suggestion concerning quiet areas or the lack of quiet to study in the Library. Please go to our Library Web Page it will guide you to this link where our site talks about quiet areas: http://www.twu.edu/library/room-policy.asp.
We have quiet areas located on the 3rd floor plus silent areas located on the 3rd floor as well. You can also make study room reservations. We have study rooms located on the 2nd floor and the 3rd floor. Room reservations can be made online for your convenience.
We are very sorry for any inconvenience that you may have been caused.
If I can provide you with additional information, please let me know.
Mickey Dudley Russell
Library Administrative Office
940 898 3746
