Suggestion or Comment:

I refrain from buying Starbucks at the library- I literally stop at the one on University Dr before coming to the library... The Starbucks on campus is just as expensive as any other Starbucks, and the costumer service sucks. There's been plenty of times that my drinks have been messed up and the employees are rude. This doesn't happen at any other regular Starbucks. 

Hello ,

Thank you for taking the time to tell us about your recent experience at the TWU Starbucks! We appreciate your feedback since it helps us improve our service and your experience.

I’m sorry that you have experienced issues with your drink orders and customer service.  These areas will be addressed with the on-site team.

Please feel free to reach out to me directly at mcrae-john@aramark.com,  or at (940) 898-3663 if you prefer a phone conversation.

Sincerely,

John McRae

Food Service Director

TWU Dining Services

(940) 898-3663

Suggestion:
The summer library hours are limited on the weekends. I think students who attend summer courses should have more access to the library on the weekends. I love the TWU library and wish it was open 24/7 year round.

Response:
Thank you for taking the time to submit your suggestion. I’m delighted you love the library and I appreciate your suggestion that TWU extend library hours. Evaluation of the open hours of the library buildings is an ongoing activity for the library administrators. The Blagg-Huey Library extended open hours in January, 2016. We will continue to look at the need and feasibility of adjusting our hours to best fit the needs of our users year round.

Suzanne Sears
Dean of Libraries
Texas Woman’s University
940-898-3748
ssears1@twu.edu

Suggestion:
the computer chairs on the second floor are so squeaky and distracting, can we oil them up or something?

Response:

Thank you for your suggestion. We will see about getting them tightened up and oiled. A work order will be placed.

Mickey Dudley Russell

Manager, Library Administration and Facilities

940-898-3746

Suggestion:


- Please, please make regular rounds to the third floor. People are constantly conversing too loudly or even holding study groups on the third floor. It is simply annoying and just rude. 



Response:

So sorry for the inconvenience and the distraction.  I have asked our Security Guards to make more frequent passes thru the 3^rd floor to take care of the noise problem.  He did tell me there was a large study group on the 3^rd floor this morning and he did ask them to “ keep down the noise”. 

If this happens again, please feel free to call the Information Desk and report it (940 898 3702).  One of the staff will find the Guard on duty and send them to take care of the problem.

Again, thank you for letting us know.

 

Mickey Dudley Russell

Library Administrative Manager

940-898-3746