Suggestion:
- It would be really awesome, if an announcement could be made like right now for people on the 3rd floor to be quiet. Right now, please.
Response:
Your message concerning last night’s people talking on the 3rd floor just reached me this morning. I am in hopes you are talking about the students participating in the Coffee Breaks that are offered to all students studying in the library for finals. This would be the only time there would be loud talking taking place on the 3rd floor. We will be having coffee breaks at night in the Library thru Thursday night.
If by chance this was not the case, please notify a full time staff employee at the reference desk and they will be happy to take care of the matter. Also, there are many study rooms that can be reserved online for your convenience and those on the southeast side of the building are very quiet.
Thank you,
Mickey Dudley Russell
Library Administration
940 898 3746
Thursday, November 17, 2011
Suggestion:
Although I understand that it is difficult to do, when I try to study (i am a commuter) there is almost always a group of people talking loudly on the 2nd and 3rd floor. It would be nice if there were a better way to enforce the "no group study" and quiet policy.
Response:
We are sorry for any inconvenience you may have experienced. We do have quiet areas located on the 3rd floor. There are signs posted as to where these areas are located. If you happen to be in a quiet area and a group of people are being loud, you can go the Information Desk and let one of the librarians know you are having problems and the librarian will ask the group to move to another space. If you like you can reserve a study room and this can be done online. Please be informed we are adding additional study areas in the very near future. By adding the additional study rooms we are in hopes this will help with the quiet areas.
Thank you for contacting us.
Mickey Dudley Russell
Library Administration
940 898 3746
Although I understand that it is difficult to do, when I try to study (i am a commuter) there is almost always a group of people talking loudly on the 2nd and 3rd floor. It would be nice if there were a better way to enforce the "no group study" and quiet policy.
Response:
We are sorry for any inconvenience you may have experienced. We do have quiet areas located on the 3rd floor. There are signs posted as to where these areas are located. If you happen to be in a quiet area and a group of people are being loud, you can go the Information Desk and let one of the librarians know you are having problems and the librarian will ask the group to move to another space. If you like you can reserve a study room and this can be done online. Please be informed we are adding additional study areas in the very near future. By adding the additional study rooms we are in hopes this will help with the quiet areas.
Thank you for contacting us.
Mickey Dudley Russell
Library Administration
940 898 3746
Thursday, October 20, 2011
Suggestion:
The noise from the construction in the library is horrible. How are students supposed to study? Where else on campus can we go if we cannot depend on a quiet library? I understand that the construction needs to be done, but they should do over nights when the library is closed. We have tried to find a quiet place on every floor.
Response:
Thank you for taking time to speak to us about the construction noise. If you do not already know, the library has flooded on numerous occasions throughout the years. This construction is to correct the flooding problem. Unfortunately the work that is being done to water protect the building cannot be done during night time hours. The construction taking place has to be done in the most optimum light due to the precise cutting of the bricks and the foundation of the building, plus not digging or cutting into steam, electrical, and data wiring that is buried beneath our building. Another reason for construction to be done during the day is to not cut or dig into water pipes that supply the campus.
Each day construction stops around 3:30 – 4:00 PM and we are open until midnight Sunday through Thursday. We are opened on Fridays until 10:00 PM and on Saturday until 6:00 PM. Hopefully this bit of information will be helpful to you.
On a brighter note, the construction is ahead of schedule and therefore could be finished within a few weeks rather than a few months.
We are sorry for any inconveniences you have experienced.
Mickey Dudley Russell
Library Administrative Office
940 898 3746
The noise from the construction in the library is horrible. How are students supposed to study? Where else on campus can we go if we cannot depend on a quiet library? I understand that the construction needs to be done, but they should do over nights when the library is closed. We have tried to find a quiet place on every floor.
Response:
Thank you for taking time to speak to us about the construction noise. If you do not already know, the library has flooded on numerous occasions throughout the years. This construction is to correct the flooding problem. Unfortunately the work that is being done to water protect the building cannot be done during night time hours. The construction taking place has to be done in the most optimum light due to the precise cutting of the bricks and the foundation of the building, plus not digging or cutting into steam, electrical, and data wiring that is buried beneath our building. Another reason for construction to be done during the day is to not cut or dig into water pipes that supply the campus.
Each day construction stops around 3:30 – 4:00 PM and we are open until midnight Sunday through Thursday. We are opened on Fridays until 10:00 PM and on Saturday until 6:00 PM. Hopefully this bit of information will be helpful to you.
On a brighter note, the construction is ahead of schedule and therefore could be finished within a few weeks rather than a few months.
We are sorry for any inconveniences you have experienced.
Mickey Dudley Russell
Library Administrative Office
940 898 3746
Thursday, October 13, 2011
Suggestion or comment:
On Friday October 7, 2011 at 5 P.M. I went down to the Children's Collection to check out books. Obviously I figured this part of the library would remain open until 6:00 P.M. as stated on the TWU website and as I have been told in the front desk on the first floor. However, 15 minutes before 6:00 PM, as I searched for books in the back of the Collection area, I was surprised to find myself in pitch black when the lights were turned off with no warning. Not only did I have to stop looking for books, I had to find my way out of the place nearly tripping over things in my way and smacking into book carts. As I left I saw the person in the office packing up and leaving, STILL 15 minutes until the "supposed" closing time. I didn't even get as much as a "have a good evening" after being left in the dark in the back of the Children's collection. Needless to say I am very upset and while I would hate to call this sexual discrimination, I will leave that up for you to decide. If I encounter this situation again I promise I will not be writing a complaint, but filing something else.
Response:
I am very sorry you had an unpleasant experience at the TWU library. You are correct that the Children’s Collection is scheduled to close at 6pm on Fridays. When this collection is closed, patrons may request services such as book retrieval and research support from the 1st floor Reference and Circulation Desks.
It is my understanding that the student assistant working at the Children’s Collection desk on Friday evening thought everyone was already out of the collection when she turned the lights off. She simply did see you or hear you call out to her. Preparations for closing do start a few minutes before 6pm, but we have made a change in the closing process and the lights will not be turned off until a staff member actually walks through the stacks area. There was an unusually large number of carts spread throughout the collection on Friday due to a book shifting project to make shelf space for new books. These carts have been removed.
Connie
Connie Maxwell
TWU Libraries
cmaxwell@twu.edu
On Friday October 7, 2011 at 5 P.M. I went down to the Children's Collection to check out books. Obviously I figured this part of the library would remain open until 6:00 P.M. as stated on the TWU website and as I have been told in the front desk on the first floor. However, 15 minutes before 6:00 PM, as I searched for books in the back of the Collection area, I was surprised to find myself in pitch black when the lights were turned off with no warning. Not only did I have to stop looking for books, I had to find my way out of the place nearly tripping over things in my way and smacking into book carts. As I left I saw the person in the office packing up and leaving, STILL 15 minutes until the "supposed" closing time. I didn't even get as much as a "have a good evening" after being left in the dark in the back of the Children's collection. Needless to say I am very upset and while I would hate to call this sexual discrimination, I will leave that up for you to decide. If I encounter this situation again I promise I will not be writing a complaint, but filing something else.
Response:
I am very sorry you had an unpleasant experience at the TWU library. You are correct that the Children’s Collection is scheduled to close at 6pm on Fridays. When this collection is closed, patrons may request services such as book retrieval and research support from the 1st floor Reference and Circulation Desks.
It is my understanding that the student assistant working at the Children’s Collection desk on Friday evening thought everyone was already out of the collection when she turned the lights off. She simply did see you or hear you call out to her. Preparations for closing do start a few minutes before 6pm, but we have made a change in the closing process and the lights will not be turned off until a staff member actually walks through the stacks area. There was an unusually large number of carts spread throughout the collection on Friday due to a book shifting project to make shelf space for new books. These carts have been removed.
Connie
Connie Maxwell
TWU Libraries
cmaxwell@twu.edu
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