Suggestion:
I am deeply disappointed to come to the library today, during the final week of the summer session, and be met by a team buffing the floors. Could that not have waited a week? As far up as the 2nd floor the buffing and vacvuuming can be heard clearly. Anyone in need of the computers or a quite place to study was certainly at disadvantage today. I am a distance ed student in the EMBA program and took off work to utilize the quiteness of the library and hardwired internet to study and complete an online exam today. With the floors being cleaned as they are I am now having to find another location, most likely the city library.
Response:
Thank you for taking the time to let us hear from you.
We are sorry for any inconvenience we may have caused you. We are working as quickly as possible in the time frame we have to finish the job.
We do have quiet areas that are available and study rooms with doors that are almost sound proof. You can make reservations for these rooms online through our Library Homepage.
Thank you again for contacting us.
Mickey Dudley Russell
Library Administration
940 898 3746
Thursday, August 4, 2011
Suggestion:
Is there a floor plan of the library online?
Response:
Thank you for taking the time to let us know we need a floor plan. We are in the process of modifying our WebPages and a floor plan of the library is to be added. In the meantime you can go to our home page and click on the link Denton Library Location Finder. This page lists the various locations where library materials are located.
http://www.twu.edu/library/location-finder.asp
Once we are modifications are made to our WebPages, we would really appreciate any feedback you can give us.
Thank you for your concerns,
Mickey Dudley Russell
Library Administration
Is there a floor plan of the library online?
Response:
Thank you for taking the time to let us know we need a floor plan. We are in the process of modifying our WebPages and a floor plan of the library is to be added. In the meantime you can go to our home page and click on the link Denton Library Location Finder. This page lists the various locations where library materials are located.
http://www.twu.edu/library/location-finder.asp
Once we are modifications are made to our WebPages, we would really appreciate any feedback you can give us.
Thank you for your concerns,
Mickey Dudley Russell
Library Administration
Thursday, July 28, 2011
Suggestion:
It would be nice if the library staff would feel assertive, and have enough clearly-posted library policy backing them up, to get patrons to be quieter while in the library. I had a very intense, and important assignment due a couple of weeks ago. I went in on a Monday evening from 5-10pm. I was horrifed by the number of people chatting away on their cell phones. There was also a man who was standing up by the computer carols saying, "are you serious?!" loudly, OVER AND OVER, until I finally had to go upstairs. My experience on the second level was not much different. The staff in the reference area (the area across from circulation) sat and chatted while all of this was occuring. The staff was almost as loud, if not louder than the patrons. Four people were behind the desk talking, while patrons chatted on their cell phones and stood, exclaiming, "are you serious?!" loudly. What is up with that? So this week, when I had a lot of work to do, I said, "well, I sure can't go to the library to get anything done." So I did not, and probably will not. Now, I know that I could have brought ear plugs, and I did forget them. But, it is a reasonable assumption that people should be quiet in a library. At the least, they should not be talking on their cell phones. Assertiveness training for the staff!! Policies that are backed up by staff regarding cell phone use and noise! Patrons shouldn't have to complain about other patrons being noisy. The staff should pro-actively handle the situation before other patrons have to be disturbed by an offender. I pay a library fee every semester. I feel like I deserve a refund, since the library has become an impossible place to focus on my school work. Oh...and the dolls are super creepy ;) But of course, I am just teasing about the last part. Thank you for anything that you do to improve this matter.
Response:
Thank you for your recent suggestion concerning quiet areas or the lack of quiet to study in the Library. Please go to our Library Web Page it will guide you to this link where our site talks about quiet areas: http://www.twu.edu/library/room-policy.asp.
We have quiet areas located on the 3rd floor plus silent areas located on the 3rd floor as well. You can also make study room reservations. We have study rooms located on the 2nd floor and the 3rd floor. Room reservations can be made online for your convenience.
We are very sorry for any inconvenience that you may have been caused.
If I can provide you with additional information, please let me know.
Mickey Dudley Russell
Library Administrative Office
940 898 3746
It would be nice if the library staff would feel assertive, and have enough clearly-posted library policy backing them up, to get patrons to be quieter while in the library. I had a very intense, and important assignment due a couple of weeks ago. I went in on a Monday evening from 5-10pm. I was horrifed by the number of people chatting away on their cell phones. There was also a man who was standing up by the computer carols saying, "are you serious?!" loudly, OVER AND OVER, until I finally had to go upstairs. My experience on the second level was not much different. The staff in the reference area (the area across from circulation) sat and chatted while all of this was occuring. The staff was almost as loud, if not louder than the patrons. Four people were behind the desk talking, while patrons chatted on their cell phones and stood, exclaiming, "are you serious?!" loudly. What is up with that? So this week, when I had a lot of work to do, I said, "well, I sure can't go to the library to get anything done." So I did not, and probably will not. Now, I know that I could have brought ear plugs, and I did forget them. But, it is a reasonable assumption that people should be quiet in a library. At the least, they should not be talking on their cell phones. Assertiveness training for the staff!! Policies that are backed up by staff regarding cell phone use and noise! Patrons shouldn't have to complain about other patrons being noisy. The staff should pro-actively handle the situation before other patrons have to be disturbed by an offender. I pay a library fee every semester. I feel like I deserve a refund, since the library has become an impossible place to focus on my school work. Oh...and the dolls are super creepy ;) But of course, I am just teasing about the last part. Thank you for anything that you do to improve this matter.
Response:
Thank you for your recent suggestion concerning quiet areas or the lack of quiet to study in the Library. Please go to our Library Web Page it will guide you to this link where our site talks about quiet areas: http://www.twu.edu/library/room-policy.asp.
We have quiet areas located on the 3rd floor plus silent areas located on the 3rd floor as well. You can also make study room reservations. We have study rooms located on the 2nd floor and the 3rd floor. Room reservations can be made online for your convenience.
We are very sorry for any inconvenience that you may have been caused.
If I can provide you with additional information, please let me know.
Mickey Dudley Russell
Library Administrative Office
940 898 3746
Tuesday, July 26, 2011
Suggestion:
Where did the Catalog go? I'm so lost.
Response:
The TWU Libraries website is currently undergoing a major renovation – links have been added, removed, replaced, and regrouped. Unfortunately we are not done yet, although our target date for completion is the start of the Fall semester. While taking a closer look at our webpages, we decided to try some new ways to make the website more functional, organized, and user-friendly. If you ever have difficulty finding something, feel free to contact us at reference@twu.edu or 940-898-3701. We apologize for the inconvenience this has caused.
Kris Reed
Assistant Director,
Collection Development &
Technical Services
Where did the Catalog go? I'm so lost.
Response:
The TWU Libraries website is currently undergoing a major renovation – links have been added, removed, replaced, and regrouped. Unfortunately we are not done yet, although our target date for completion is the start of the Fall semester. While taking a closer look at our webpages, we decided to try some new ways to make the website more functional, organized, and user-friendly. If you ever have difficulty finding something, feel free to contact us at reference@twu.edu or 940-898-3701. We apologize for the inconvenience this has caused.
Kris Reed
Assistant Director,
Collection Development &
Technical Services
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