Friday, April 26, 2013

Suggestion:
Please do not have any more pianists play in the middle of the library lobby. The sound echoes loudly onto the 3rd floor quiet zone, which no longer is quiet. The library should be a place of silent study, not a concert hall. As a commuting student, this is my one silent solace refuge on campus.

Response:
This is a special concert. It is one of the Van Cleburne finalist and the Library was chosen to be the host of the concert. We are so sorry for the inconvenience it has caused you. The concert should last no longer than an hour and then it should be much quieter.

I will pass your message on to the Administration of campus.

Again, we are sorry for the inconvenience.


Mickey Dudley Russell
Library

Monday, April 22, 2013

Comment/Suggestion
I just wanted to say that I think it is great that you not only listened to student feedback about library hours during finals, but that you actually granted the request. The are many on this campus that would do well to listen to their students'. Thank you.

Response:
On behalf of library staff who agreed to work during the extended hours to make the service possible, I am grateful you took the time to show your appreciation. Your note tells us we are on the right track. Thank you for the valuable input.

Best,
Sherilyn Bird
Dean of Libraries

Suggestion:
I was wondering if we can have anybody help us with APA style and grammar face to face like in TWU Denton. It would help a lot of students especially from outside the country. Thank you

Response:
I am forwarding your email to Dr. Jennifer Phillips-Denny, coordinator of the Write Site at TWU. Online writing assistance for distance learners is available through the OWL (Online Writing Lab). You might also find the libraries’ Writing and Citing guide helpful.

Let me know if we can be of further assistance.

Connie Maxwell
Assistant Dean of Libraries


Tuesday, April 16, 2013

Suggestion:
- The third floor was, under my understanding, to be for serious study time. I thought that the third floor was primarily for individuals to study in the most quiet of environments. I find that the third floor is filled with partners and groups that are studying and talking, which is a large distraction to other students. I would like to suggest that someone patrol the third floor hourly to tell these loud groups to keep quiet while others are studying. I see that signs are posted around the third floor, but for some reason students are not understanding the difference between the third floor and the first or second for study time and being quiet.

Response:
Thank you for taking the time to tells us of the noise that is happening on the 3rd floor. We do have a security guard in the building between the hours of 8 PM – 12 Midnight. I have sent him your suggestion and he is going to do his best to patrol the 3rd floor more frequently. If this occurs during the day, please come to room 208 on the 2nd floor or the Information Desk located on the 1st floor and report it to us and we will be happy to take care of the problem.

We are sorry for any inconvenience this may have caused you.

Mickey Dudley Russell
Library Administration