Suggestion:
The "Maxims of Madame de Sable" link on your Quotations page is broken. I would like to suggest a new URL to be listed on your page. You can find a lot of categorised quotes at http://www.citatum.org/ . I hope you find it useful.
Response:
Thank you for the information about the link on the quotations page. We will correct it ASAP. I will share your request to have the link http://www.citatum.org/ added to our pages with our reference staff.
Let me know if you need additional assistance.
Connie Maxwell
Assistant Dean
TWU Libraries
Wednesday, November 7, 2012
Suggestion:
Response:
I am sorry you were disappointed with the assistance you received this afternoon at the TWU library.
Because citing sources often includes interpretations of citation rules, the librarians do not counsel students on citation styles, but should always refer you back to your faculty or to the TWU Write Site staff. In addition, you should have been guided to our Writing and Citing pages which include information about citation styles, links to RefWorks a citation tool, and other helpful resources.
I apologize that you were not assisted in finding the library materials you needed. I shared your email with my staff and this is not the level of customer service we want our students to expect from us.
Please let me know if I can be of further assistance to you.
Connie Maxwell
Assistant Dean of Libraries
Texas Woman's University
Today I went to the library to ask for help with citing something, and your librarian flat out told me she couldn't help me before i even told her what it is i needed help with. I have also experienced another young lady who didn't help me when I was trying to find a book. all she did was say what floor it was on and i had been on that floor for 20 mins searching. I am not the one to complain but the library staff ( esp. the younger people) are incompetent and unwilling to help.
Response:
I am sorry you were disappointed with the assistance you received this afternoon at the TWU library.
Because citing sources often includes interpretations of citation rules, the librarians do not counsel students on citation styles, but should always refer you back to your faculty or to the TWU Write Site staff. In addition, you should have been guided to our Writing and Citing pages which include information about citation styles, links to RefWorks a citation tool, and other helpful resources.
I apologize that you were not assisted in finding the library materials you needed. I shared your email with my staff and this is not the level of customer service we want our students to expect from us.
Please let me know if I can be of further assistance to you.
Connie Maxwell
Assistant Dean of Libraries
Texas Woman's University
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